Serving Pasadena and beyond Water Filtration Company Pasadena

Professional, Efficient, and Reliable Service Mar 27, 2026

I recently had a great experience with this plumbing company. They came out to fix a leaking faucet and also handled a drainage cleaning issue in my home. From start to finish, the service was professional, efficient, and reliable. The plumber arrived on time, quickly identified the problem, and clearly explained what needed to be done. The faucet leak was fixed promptly, and the drainage cleaning was done thoroughly, and everything is now working perfectly. I really appreciated how clean and organized they were, leaving no mess behind after the job was completed. I would highly recommend them to anyone needing plumbing repairs or maintenance and will absolutely use them again in the future.

Daniel Jankouzian

Professional, Knowledgeable, and Friendly Mar 26, 2026

Even before they arrived, Pierre helped me understand how to handle shutting off the water at my condo better than the folks here! The plumber was professional, knowledgeable, and friendly. He answered all my questions. The job was done efficiently and effectively. I’d definitely use them again.

Sharyn Delahousie

They Are the Best Mar 18, 2026

Hi, this plumber! They are the best. Armen, the owner, was exceedingly professional, communicative, fair, and kind. Refugio, the plumber, was super competent, patient, kind, and pleasant. They are awesome.

CozyC

Exceptional Service from New Image Plumbing Mar 4, 2026

Exceptional service from New Image Plumbing. We faced a sudden flood at 5:30 PM, and Pierre managed to have everything under control and repaired within the hour. The turnaround time was impressive, and the quality of work was spotless. What truly stood out was his professional guidance; Pierre took the time to clearly explain the situation, identifying what required immediate action and what could wait. Even for an after-hours call-out, his pricing was incredibly fair and transparent. Truly a seamless and stress-free experience during a chaotic situation. Pierre is a true professional.

nataya mn

Definitely Found Our Go-To Team Feb 23, 2026

We had three different service providers out to our shop to try to figure out a problem we were having, including the original builders. No one could tell us what was happening. Within ten minutes, New Image had it figured out and scheduled a test to be sure. They were on the money, and we finally have a solution after months of dealing with this issue. Could not be happier. Definitely found our go-to team. Thanks!

Jess C

Amazing customer service Jan 12, 2026

I'm so glad I found this local company! They were able to come out the same day after I called in a panic since we had no hot water. They replaced an old, dysfunctional water heater with a tankless system the next day. They also noticed some old pipes that were leaking that they repaired. Amazing customer service from the office staff to all of the team—Pierre, Refugio, Pedro, and Pedro have all been super nice, trustworthy, and do good work. Highly recommend!

Johanna Kammerer

Hiring New Image Was the Smartest Thing Dec 16, 2025

The service experience I had with New Image Plumbing was exemplary in every detail. From my initial call to New Image all the way through to completion and payment, the experience was expert, pleasant, honest, dignified—even friendly and amusing. It goes without saying that the team fixed my problem perfectly and set me up for even better plumbing in my future. I had an emergency plumbing failure, a back-up that was caused by a damaged line to the city. From my initial call to Tina, ON A SUNDAY NIGHT, to my initial assessment with George (about whom I cannot summon enough praise—I consider it an honor to have met him, quite apart from any plumbing problem I may have had). That goes for the rest of his whole staff as well. Hiring New Image was the smartest thing I have ever done for my home maintenance and my real estate investment. The job was a big one, and so was their success in setting it right. I recommend New Image in the highest terms and without a single qualification. A big Thank You to the whole superb team.

John Michael Higgins

Huge thank you to Pierre and the team! Dec 6, 2025

I wish Google would let me give 10 stars for New Image Plumbing & Rooter. I almost never write reviews, but they truly earned this one. We had a sewage backup at our commercial office — easily one of the worst types of surprises — and they were onsite in under 2 hours from my call. That alone was a huge relief. Pierre, the owner, showed up himself. He was incredibly friendly, straightforward, and easy to communicate with. While his technician handled the repair quickly, Pierre walked me through what was happening and provided transparent pricing before every step. They ended up snaking both the main sewage line outside and the bathroom drain pipe. And here’s the part that really stood out: it was late on a Friday, the building janitor was unavailable, and we were left with a mess to clean. Without me even asking, Pierre stayed and helped me mop and clean the two bathrooms and the lobby. No complaints, no rushing — he just genuinely cared about helping us get the space back to normal. I’ve never seen a contractor go that far for a client. A situation that could’ve been incredibly stressful ended up feeling manageable because of how much effort and care he put in. If you want a plumbing team that’s responsive, professional, and sincerely invested in helping their customers, I highly recommend New Image Plumbing & Rooter. Huge thank you to Pierre and the team! You’re officially our go-to plumber from now on!

Natasha Chu

The tech who did the work was friendly and professional Nov 14, 2025

Had an issue with a water leak, so decided to use Yelp! Sent New Image a message via their website and made an appointment. They arrived a bit late due to traffic, and I had a prior obligation, so showed them the tub and the ceiling with the leak. Agreed to resume on Thurs morning for $189 inspection, which will also go towards the cost of repair. FYI, it's plumbing only; drywall repair is not included, although they do have someone that can patch but not paint. The spout on the tub turned out to be the culprit, so I went ahead and had it replaced. The tech who did the work was friendly and professional, and I would recommend them. Shout out to Refugio and Pierre, who I believe came by initially.

JAMES tha Dj

These guys did an amazing job. Oct 16, 2025

These guys did an amazing job, multiple jobs actually. They installed and/or extended gas lines for my grill, garage dryer, and even a small pool I’m putting in. They installed a whole house water purifier, a water flow safety device that got me money off my insurance… And I’m sure much more that I can’t even remember as it all went so fast.

Stu Spikerman

Highly recommend them. Jun 12, 2025

We had major drain blockage due to the fires, causing flooding in our yard. They promptly responded and came with their equipment and resolved the issue. They also flushed out my tankless water heaters and changed the filters due to water contamination. They were very professional, experienced, and reliable. Small business owner, great to support a local business. Highly recommend them.

Laura,GLENDALE,Confections & Snacks Yeghnazar

Record Time Completion May 15, 2025

Pierre and Tina and crew got the job done in record time! Courteous, efficient, and reasonably priced…new kitchen faucet and filtration system working perfectly. Will definitely call them for the next job!

R Reed

Pierre is hands down the best plumber May 8, 2025

Pierre is hands down the best plumber I've worked with. He's incredibly thorough, highly knowledgeable, and truly goes above and beyond. He took the time to explain everything clearly, ensured the job was done perfectly, and even checked for potential issues I hadn't noticed. Above all that, he was so affordable. If you need a reliable, skilled, and detail-oriented plumber, just save yourself the headache and call New Image.

Adrine Avetyan

Great Quick Work Mar 21, 2025

These guys came out super quickly to fix (unrelated) leaks in our old house, two days in a row. Great quick work and friendly communication!

Nate Bolt

Extremely Knowledgeable Mar 19, 2025

Fast, efficient, and professional. Trust them with all my plumbing needs and never disappoint. Pierre is extremely knowledgeable and assesses problems before you're aware of them.

Ulises Lopez

So Fast and Efficient Jan 27, 2025

When my wife and I purchased our new home in February 2024, we knew it would be costly to renovate the home, since nothing had been done to it since it was built. NIP came out, provided a quote, even gave me style options and recommendations for the vision we had. We were worried about cost, but NIP helped us from A to Z, not only identifying areas we could adjust to make our budget, but they completed everything way faster than expected. Our contractors couldn't even keep up because NIP was so fast and efficient lol. Our place looks amazing to us and our guests, we've had no issues, no call backs, and have recommended NIP to multiple friends and family since. Everyone has been satisfied. Thank you so much NIP, we will for sure call you for any future plumbing requests.

Michael Brown

Great Service on a Busy Sunday! Nov 9, 2024

New Image Plumbing, thank you very much to Mathew & Pierre for saving our restaurant on a busy Sunday! After losing hot water to our building, we tried calling 4 different companies and most replied back with not being open on a Sunday and 1 company was a no-show. Our last lucky call to New Image Plumbing and the fast response from their team, we got lucky. They sent us a service technician in less than 1 hour along with a manager. The repairs got completed in less than 30 mins and the cost was much less than we expected for a commercial business. Thank you, New Image, for being honest and for treating us with respect at our place of business. Julian B.

Julian Babish

Highly Recommended Aug 19, 2024

New Image Plumbing did a very good, professional work on our sewer line blockage. Respectful, and knowledgeable. Highly recommended.

Tevan T

Very satisfied with the work Jul 13, 2024

One of my contacts referred me to Pierre at New Image Plumbing, and I was very satisfied with the work performed in my house. The crew was very professional and clean. Cover the inside of the house with plastic and floors. I was amazed at how quick and professional the final result. I would strongly recommend their services.

Blake Avelar

Exemplary Experience with Pierre Ayala Apr 8, 2024

My experience with Pierre Ayala from New Image Plumbing was exemplary. I would highly recommend him, he was extremely helpful.

Hakimah Abdulmalik

Great job by New Image Plumbing! Feb 2, 2024

I got my shampoo bed installed today by New Image Plumbing, and they did a great job! My shampoo bed is a pretty new item in the valley area, and New Image Plumbing made accommodations to work closely with Gaspar’s Metal Works to bring it to life! Thank you again New Image Plumbing for helping Posh Me Pretty’s scalp treatments become reality!

Armine Gasparyan

Found Leak Within 20 Minutes Oct 24, 2023

I called out 4 other plumbing companies for a leak in my yard, and none of them could figure out where it was; my water bill was through the roof! A family friend told me about New Image Plumbing, so I called and was met with Mr. Pierre. Not only did he find a leak within 20 minutes, he also checked the pressure to my home, and it was at 100 psi. He explained that normal water pressure should be no higher than 75 psi and recommended a pressure regulator. He got the leak fixed and pressure regulator installed for a very good price. Thank you, Pierre, for your hard work! We will definitely be using you for all of our plumbing needs!

Joe Allen

Service was fast and excellent! Oct 12, 2023

We used New Image Plumbing for our toilet repair, service was fast and excellent! Highly recommend them for all your plumbing needs.

Tina Kozakjian

Above and beyond service Aug 18, 2023

I recently had the pleasure of working with New Image Plumbing for a series of projects around our home that included installing a new water pressure regulator, a new gas line, and a toilet upgrade. I am very happy with their above and beyond service. My biggest concern was our high water pressure, extremely high; they explained what potential damage can occur and how to address it. I had other companies trying to overcharge easily 5 times as much. Our gas line was an upgrade we have been wanting to do for a while and was done flawlessly. About 2 weeks after the work had been completed, they called to follow up with any questions or concerns that may have come up. Thank you for that follow-up. Very pleased with the outcome and would turn to them for future projects.

STEVE JARQUIN

I highly recommend them to everyone. Jun 16, 2023

They were very professional and helpful with explaining the situation and also helping us understand the scope of work they are doing. We really appreciated their willingness to work with us by finishing the job quickly and not disrupting our business from running. I would highly recommend them to everyone...not only are they friendly and helpful, their prices are fair as well.

Marina Hoang

Great job and left everything clean Apr 27, 2023

Our old water heater had been acting up for a while, and we saw there were like water stains all around it, so we figured it had to be changed or fixed. Our neighbors had some work done recently by New Image Plumbing and Rooter, and I remembered their bright pink van and called them up. They were very helpful on the phone and worked us in right away. The technician that came out confirmed our water heater was actually spewing water from a broken pipe on the top. He showed us how it wasn't even secured properly either. I had called around for a quote, and their price installed was on par with someone else, but I liked that he was very thorough and checked other things to be sure it was just the water heater and he explained what was going to be done and replaced. Thankfully, they were able to get one fast and installed it quickly with a new gas line and the correct strapping. He did a great job and left everything very clean and neat. We have hot hot water again! Definitely going to call on them again in the future.

Charlene